Hello,
Here is another letter you received from an angry customer. Write a reply in which you provide an apology and an explanation. Write 150 words.
The letter reads:
Dear Sir/Madam,
I am writing to complain about the unkind treatment my grandfather received from your security staff last week. My grandfather is 82 years old, and he is not a threat to national security at his advanced age. Nevertheless, when the metal detector went off, security personnel at your airport did a complete search of his clothing, and even his shoes with a handheld detector.
He was very upset following this search (which found nothing), and said that he was very worried that he would have a heart attack right there in the airport. He also mentioned that the security attendant who did the search was very cold and rude, and did not give him any explanation for why he was being searched.
I do not understand why our elderly citizens have to be embarrassed and upset in this way.
Ms. Janet Barrington
