A Letter of Complaint

Hello,

Here is another letter you received from an angry customer. Write a reply in which you provide an apology and an explanation. Write 150 words.

The letter reads:

Dear Sir/Madam,

I am writing to complain about the unkind treatment my grandfather received from your security staff last week. My grandfather is 82 years old, and he is not a threat to national security at his advanced age. Nevertheless, when the metal detector went off, security personnel at your airport did a complete search of his clothing, and even his shoes with a handheld detector.

He was very upset following this search (which found nothing), and said that he was very worried that he would have a heart attack right there in the airport. He also mentioned that the security attendant who did the search was very cold and rude, and did not give him any explanation for why he was being searched.

I do not understand why our elderly citizens have to be embarrassed and upset in this way.

Ms. Janet Barrington

The Importance of Airport Security

Airports and airlines are attractive targets for terrorism and other acts of crime. Large number of people pass through airports, which means there is a large concentration of people in a small area. At the same time airliners like AIRBUS A380 can carry more than 500 passengers on board, so any attempt to blow up the plane has the potential to produce a high mortality rate.

On the other hand, incidents involving aircraft attract huge media interest, which can be used by the terrorists to publicise their cause and instill fear. A hijacked plane is a sort of 'flying bomb", explosive devices can be hidden in checked luggage causing the death of hundreds of innocent people.

Find information on the net about some of the incidents involving aircraft that have changed the way airport security is viewed today.



9/11
1. Which incident does 9/11 refer to? Describe briefly the incident.
2. What was the lethality rate (how many people were killed)?
3. How mant hijackers were involved?
4. Who took responsibility for the attack?
5. What new security measures were put in place as a result?

25/12/2009

1. What happened on Northwest Airline Flight 253 on Christmas day, 2009?
2. What security measures were introduced at some airports as a result?

Find about the shoe bomb incident or other notable security incidents that led to the tightening of the security measures at airports.

WRITING TASK: Discuss the question:
Why is airport security important for passengers and for the airport?Write an answer in 100-150 words.
Regards,
RV

Revision - Writing

Hello,
Here are the three questions from the test today:
a) What is the difference between booking a ticket online and check-in online?
b) "How can I be certain that my bag will be there at the other end when I arrive?" Write a reassuring answer to this worried passenger.
c) In your opinion, in what ways can the baggage handling system affect the airport's reputation?

Write in paragraphs and post your answers here.
Regards,
RV

Baggage Handling System

Hello,

We continue with the topic of baggage handling. Describe how a typical baggage handling system works.

You can also check this website that gives detailed presentation of the the baggage handling system in FRA:

http://www.jetfriends.com/jetfriends2/kids/

Post your answers here.

Regards,

RV

DXB Baggage Handling System

Hello,

Summarise the main points from the listening about the baggage handling system in Dubai Terminal 3. Organise your information well.

A Reply to an Email

Hello,

This is an email you have received. Reply to the email appropriately by providing the information required. Try to sound reassuring as your best friend's cousin is going to fly to Amsterdam next month and it is his first time he will be travelling by air.

"My cousin, Ahmed, gave me your name and contact information because I am going to fly for the first time, and he thought that maybe you could give me some advice. He said that you work in an airport, so I am hoping that you can tell me about the important things I should remember and other things that would help me to book a ticket online.
Also, can you recommend the best way to check-in?
Thank you,
Mohammed Al Busaidi

Ticketing

Hello,
We continue with the topic of ticketing. Consider the questions below. Organise your writing in a coherent text of about 120 words.

• What is an electronic ticket?



• What information does a ticket contain?



• How can you book and purchase an e-ticket?



• What are the benefits of e-ticketing for airlines and passengers?



• What do you think about e-ticketing and have you ever booked and purchased a ticket online yourself?

Regards,

RV