Hello,
Here are the three questions from the test today:
a) What is the difference between booking a ticket online and check-in online?
b) "How can I be certain that my bag will be there at the other end when I arrive?" Write a reassuring answer to this worried passenger.
c) In your opinion, in what ways can the baggage handling system affect the airport's reputation?
Write in paragraphs and post your answers here.
Regards,
RV
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