Hello,
Here is another letter you received from an angry customer. Write a reply in which you provide an apology and an explanation. Write 150 words.
The letter reads:
Dear Sir/Madam,
I am writing to complain about the unkind treatment my grandfather received from your security staff last week. My grandfather is 82 years old, and he is not a threat to national security at his advanced age. Nevertheless, when the metal detector went off, security personnel at your airport did a complete search of his clothing, and even his shoes with a handheld detector.
He was very upset following this search (which found nothing), and said that he was very worried that he would have a heart attack right there in the airport. He also mentioned that the security attendant who did the search was very cold and rude, and did not give him any explanation for why he was being searched.
I do not understand why our elderly citizens have to be embarrassed and upset in this way.
Ms. Janet Barrington
Dear Ms. Barrington,
ReplyDeleteI am writing in reply to your letter of complaint. I understand that your grandfather was upset and very worried that nearly he had a heart attack because of the security's way of searching. I apologize on behalf of the airport about security staff.
The reason that the security did complete search of his clothing and his shoes is for safety. In addition the metal detector alarm went off, becuase he might have metal so they should do manual search in his clothes and shoes.
Try to say your grandfather is criminal but I try to say the security did their job.
Sincerely
Ali
I am writing to reply to your complaint dated 22 Feb 2008 . I understand that your grandfather was upset because of the unprofessional way that he was treated by security personnel . I would like to apologize and provide to you some explanation.
ReplyDeleteThe reason why your grandfather was re-searched his clothing and his shoes by security personnel , because of the metal detector alarm went off . Also the hand held detector alarm went off . That was the reason which forced them to search him .
I hope you understand our rules . These rules apply to all the ages . Also these rules are around the world not just our airport
Sincerely ,
Hind
Dear Ms. Janet Barrington.
ReplyDeleteIam writing to you to reply to your complaint on 30/9/08. I understand that your grandfather was upset because of the unprofessional way that he was treated by the security personnel . I would like to apologize and provide to you some explanations.
The reason why your grandfather was asked by the security personnel to search his clothing and his shoes because of the alarm went off, and the security thought that your grandfather is carrying items that are not allow to carry on .
Iam sorry again for the embarrassing situation that your grandfather went through.
Sincerely
Ameera