Dear Student,

For the mini-quiz on Sunday:

1. Study the vocabulary on p.7 and 11. Check:
· spelling
· definitions
· use

2. You should be able to list problems at different stages of a passenger’s journey. Refer to p. 5 and 6.

3. You should be able to describe and write about your personal travel experiences.

4. You should be able to discuss the benefits of Customer Service and discuss some of the important rules of good customer service.

Have a nice weekend and prepare for the mini-quiz on Sunday!